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Free Shipping on orders over $150


  • Our policy lasts 30 days and the cream doesn’t need to be intact. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
  • If you want to return an item, please send an email to
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.
  • To Return Your Product: please mail your product to: IOKA Skin+Science, 11 Edinboro Terrace, Newton, MA, 02460, United States.


  • You will be responsible for paying for your own shipping costs for returning your item.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • We normally ship either First class or Priority Mail, USPS.

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